Last updated: 2 November 2026
SmartSwap Exchange (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use our website, contact us on WhatsApp or phone, or visit our stores in Pune, and how we use it.
1. Information we collect
- Enquiry details – your name, mobile number, email address (optional), preferred branch and message.
- Device details – brand, model, storage, condition, battery health, IMEI number (optional), accessories, expected price and photographs you upload when selling or exchanging a phone.
- Business details – for wholesale enquiries: business name, contact person, location, requirements.
- Technical data – IP address, browser type and the page you submitted from, used for security and spam prevention.
2. How we use your information
- To respond to your enquiry and provide price estimates, exchange valuations and stock availability.
- To verify devices we buy or exchange (including IMEI checks) and to keep transaction records.
- To protect our website against spam and misuse.
- To contact you about your enquiry by phone, SMS or WhatsApp.
We do not sell your personal information.
3. Sharing
We share information only where needed to provide our services (for example, with service providers that host our website), where required by law, or to verify device ownership with authorities when legally required.
4. Retention & security
Enquiry information is kept only as long as needed for the purposes above and for legal record-keeping. We use reasonable technical and organisational measures to protect it, including restricted access to stored enquiries and uploaded photos.
5. Your choices
You may ask us to access, correct or delete the personal information you have shared with us by contacting us at +91 82087 38880 or on WhatsApp.
6. Third-party links
Our website links to WhatsApp, Google Maps, Facebook and Instagram. Those services have their own privacy policies.
7. Changes
We may update this policy from time to time. The latest version will always be available on this page.